Shipping policy

Last Updated: July 2026

1. Overview

Thank you for shopping with Juesi Grip.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from JuesGrip.com.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

2. Order Processing

Orders are processed and shipped within 1–2 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed after 4:00 PM (EST) will begin processing on the next business day.

Please note that order processing time and shipping transit time are separate.

3. Order Verification

For security purposes, some orders may require additional verification before shipment.

If verification is necessary, processing may take longer until the required information has been confirmed.

4. Shipping Destination

At this time, Juesi Grip only ships to addresses within the United States.

We do not currently offer international shipping.

Customers are responsible for providing a complete and accurate shipping address during checkout.

5. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

Destination	Shipping Method	Estimated Transit Time
United States	Standard Shipping	5–7 Business Days (Estimated)

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to circumstances beyond our control, including:

Weather conditions
Carrier delays
Public holidays
High shipping volumes
Transportation disruptions
Incorrect shipping information provided by the customer

6. Shipping Carriers

Orders may be shipped through one of the following carriers depending on destination and package size:

USPS
UPS
FedEx
Other authorized logistics partners

Carrier selection is determined by our fulfillment process and cannot normally be selected by customers.

7. Shipping Rates

Shipping charges are calculated as follows:

Order Value	Standard Shipping Fee
US$0.01 – US$50.00	US$8.00
Over US$50.00	Free Standard Shipping

Shipping charges are displayed during checkout before payment is completed.

Applicable taxes, where required, are calculated separately during checkout.

8. Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address used during checkout.

If you created an account, tracking information may also be available in your order history.

Please allow the shipping carrier time to activate tracking information after the package enters its network.

9. Shipping Origin

JuesGrip.com is operated by Jieyang Juesi E-commerce Co., Ltd., a company registered in Guangdong, China.

To improve delivery efficiency, products may be shipped from fulfillment facilities located in the United States or other logistics locations based on inventory availability.

As a result, the shipping origin shown on your package or tracking information may differ from our registered business address.

This does not affect product authenticity or customer support.

10. Customer Support Address

For customer service and approved returns, we maintain the following U.S. mailing address:

Juesi Grip

2185 E South St

Long Beach, CA 90805

United States

This address is used for customer support, approved returns, and business correspondence only.

It is not our registered business address and may not be the shipping origin.

11. Registered Business Information

Legal Business Name

Jieyang Juesi E-commerce Co., Ltd.

Registered Business Address

No. 17–18, 1st Floor, Building 5, West Area, Commercial Market

Dongxiang Village, Rongdong Street

Rongcheng District

Jieyang, Guangdong

China

12. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If you notice an error, please contact us immediately.

While we will make reasonable efforts to update the address before shipment, we cannot guarantee changes once an order has entered processing.

Additional shipping charges may apply if a package must be re-shipped because of an incorrect address provided by the customer.

13. Delayed Deliveries

Although we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

Examples include:

Severe weather
Carrier delays
Transportation disruptions
Public holidays
Natural disasters
Public emergencies

We appreciate your patience and will assist whenever additional information becomes available.

14. Lost Packages

If your tracking information indicates that your package has been lost or has not moved for an extended period, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

15. Damaged Shipments

If your order arrives damaged, please contact us within 7 days after delivery.

Please provide:

Order number
Photos of the damaged product
Photos of the shipping package
A brief description of the issue

We will review your request and assist you as quickly as possible.

16. Refused or Undeliverable Shipments

Orders returned because they were refused by the customer or because an incorrect shipping address was provided may be subject to additional shipping or handling charges where permitted by applicable law.

Refund eligibility will be handled according to our Refund Policy.

17. Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact us.

Juesi Grip

Email

service@juesgrip.com

Phone

+1 (805) 340-3243

Business Hours

Monday – Friday

10:00 AM – 5:00 PM (EST)

Customer Support Address