Legal notice

Last Updated: July 2026

1. Legal Information

This Legal Notice governs the access to and use of the website operated under the Juesi Grip brand.

By accessing or using this website, you acknowledge that you have read and understood this Legal Notice and agree to comply with all applicable laws, regulations, and the terms described herein.

If you do not agree with any part of this Legal Notice, please discontinue the use of this website.

2. Website Operator

This website is operated by:

Legal Business Name

Jieyang Juesi E-commerce Co., Ltd.

Registered Business Address

No. 17–18, 1st Floor, Building 5, West Area, Commercial Market

Dongxiang Village, Rongdong Street

Rongcheng District

Jieyang, Guangdong

China

Juesi Grip is the trading brand used for products and services offered through this website.

3. Customer Support

To better assist customers in the United States, we maintain a dedicated customer support mailing address.

Customer Support Address

2185 E South St

Long Beach, CA 90805

United States

Email

service@juesgrip.com

Phone

+1 (805) 340-3243

Business Hours

Monday – Friday

10:00 AM – 5:00 PM (EST)

The U.S. address is provided for customer support, approved returns, and business correspondence. It is not presented as the registered office of the operating company.

4. Website Purpose

JuesGrip.com is an online retail website offering kitchen utensils and related household products directly to consumers.

The information published on this website is intended to help customers understand our products, services, policies, and ordering procedures.

Nothing contained on this website shall be interpreted as professional cooking, medical, nutritional, or safety advice.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, pricing, and availability are accurate at the time they are published.

However, minor variations may occur because of:

manufacturing tolerances;
product updates;
lighting conditions during photography;
display settings on different devices.

Such variations do not necessarily constitute product defects.

6. Pricing

All prices displayed on this website are shown in the currency selected on the website at the time of browsing.

Prices may be updated without prior notice.

The price charged for an order will be the price displayed during checkout before payment is completed.

Taxes and shipping charges, when applicable, are calculated separately during checkout.

7. Product Availability

Inventory information is updated regularly.

However, temporary discrepancies between website inventory and actual stock levels may occasionally occur.

If an item becomes unavailable after an order is placed, customers will be notified promptly and offered an appropriate solution, which may include:

waiting for replenishment;
selecting an alternative product;
receiving a refund.

8. Orders

Submission of an order does not automatically constitute acceptance.

We reserve the right to review, verify, or decline an order when reasonably necessary, including situations involving:

payment verification;
pricing errors;
inventory shortages;
suspected fraudulent activity;
violations of applicable laws.

If an order cannot be fulfilled, any payment received will be refunded in accordance with our Refund Policy.

9. Payments

Payments are processed through secure third-party payment providers.

Juesi Grip does not store complete payment card information on its own servers.

Payment processing is subject to the terms and privacy practices of the respective payment service providers.

10. Shipping

Orders are processed and fulfilled in accordance with our Shipping Policy.

Depending on inventory availability and logistics arrangements, products may be shipped from fulfillment facilities located in the United States or other regions.

The shipping origin shown on the package may differ from our registered business address.

Estimated delivery times are provided for reference only and are not guaranteed unless required by applicable law.

11. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers should contact our customer support team before returning any merchandise.

Products returned without prior authorization may not be accepted.

Refund eligibility depends on the return conditions described in our Refund Policy.

12. Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to:

text;
product descriptions;
graphics;
logos;
icons;
photographs;
page layouts;
website design;
software elements;

is owned by or licensed to Jieyang Juesi E-commerce Co., Ltd. and is protected by applicable intellectual property laws.

No part of this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

13. Trademarks

"Juesi Grip" and related brand identifiers used on this website are used in connection with our products and services.

Unauthorized use of our brand name, logos, or other identifying materials may violate applicable trademark and unfair competition laws.

14. Third-Party Links

This website may contain links to third-party websites for customer convenience.

We do not control the content, privacy practices, or availability of third-party websites and are not responsible for their products, services, or information.

Accessing third-party websites is at the user's own discretion.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Jieyang Juesi E-commerce Co., Ltd. shall not be liable for indirect, incidental, consequential, or special damages arising from:

use of this website;
inability to access the website;
interruptions in service;
technical failures;
delays beyond our reasonable control.

Nothing in this Legal Notice limits any consumer rights that cannot legally be excluded under applicable law.

16. User Responsibilities

Users agree to use this website only for lawful purposes.

Users shall not:

submit false information;
interfere with website security;
attempt unauthorized access;
distribute malicious software;
misuse website content;
engage in fraudulent purchasing activities.

Violation of these requirements may result in restriction or termination of website access.

17. Accuracy of Information

Although we make reasonable efforts to maintain accurate information throughout the website, occasional typographical errors, pricing inaccuracies, or technical mistakes may occur.

We reserve the right to correct such errors without prior notice.

18. Website Availability

We strive to keep the website available at all times.

However, temporary interruptions may occur due to:

maintenance;
software updates;
server issues;
telecommunications failures;
events beyond our reasonable control.

We do not guarantee uninterrupted access at all times.

19. Privacy

Collection and processing of personal information are governed by our Privacy Policy.

Customers are encouraged to review the Privacy Policy before using this website or placing an order.

20. Changes to this Legal Notice

We may update this Legal Notice periodically to reflect operational, legal, or regulatory changes.

The updated version becomes effective immediately upon publication on this website unless otherwise required by law.

Customers are encouraged to review this page periodically.

21. Contact Information

If you have questions regarding this Legal Notice, please contact us.

Juesi Grip