Privacy policy

Privacy Policy

Last Updated: July 2026

1. Introduction

Welcome to Juesi Grip.

Juesi Grip ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit JuesGrip.com, place an order, create an account, or otherwise interact with our website.

This website is operated by Jieyang Juesi E-commerce Co., Ltd.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Business Information

Legal Business Name

Jieyang Juesi E-commerce Co., Ltd.

Registered Business Address

No. 17–18, 1st Floor, Building 5, West Area, Commercial Market

Dongxiang Village, Rongdong Street

Rongcheng District

Jieyang, Guangdong

China

Customer Support

2185 E South St

Long Beach, CA 90805

United States

Email:

service@juesgrip.com

Phone:

+1 (805) 340-3243

3. Information We Collect

Depending on how you use our website, we may collect the following information.

Personal Information

When placing an order or contacting us, you may provide:

Full name
Billing address
Shipping address
Email address
Telephone number
Order details
Customer support communications

Payment Information

Payments are securely processed by third-party payment providers.

We do not store complete credit card numbers, security codes, or other sensitive payment credentials on our own servers.

Payment information is processed directly by the payment service provider according to their own privacy and security standards.

Device Information

When visiting our website, certain technical information may be collected automatically, including:

IP address
Browser type
Operating system
Device type
Time zone
Language settings
Referral website
Pages visited
Visit duration
Website interaction data

This information helps us improve website performance and customer experience.

4. How We Use Your Information

We may use your information for the following purposes:

Processing and fulfilling orders
Confirming payments
Shipping purchased products
Providing order updates
Responding to customer inquiries
Processing returns and refunds
Preventing fraud and unauthorized transactions
Improving website functionality
Maintaining website security
Complying with legal obligations
Providing customer support

We do not use personal information for purposes inconsistent with this Privacy Policy.

5. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Remember shopping cart contents
Save language preferences
Maintain customer sessions
Improve website performance
Analyze website traffic
Detect security issues

Most web browsers allow cookies to be managed or disabled through browser settings.

Disabling cookies may affect certain website functions.

6. Analytics

We may use website analytics services to better understand how visitors use our website.

Analytics information may include:

Pages viewed
Navigation paths
Session duration
Device information
General geographic region
Website performance data

Analytics data is used to improve website usability and customer experience rather than to identify individual visitors.

7. Shopify Platform

JuesGrip.com is powered by Shopify.

Shopify provides the e-commerce platform that allows us to sell products and process customer orders.

Information submitted during checkout may be processed by Shopify in accordance with Shopify's own Privacy Policy and applicable legal requirements.

8. Third-Party Service Providers

To operate our business, we may share necessary information with trusted third-party service providers, including:

Payment processors
Shipping carriers
Logistics providers
Email service providers
Website hosting providers
Fraud prevention services
Customer support tools

These providers receive only the information reasonably necessary to perform their services.

They are expected to protect customer information in accordance with applicable laws and contractual obligations.

9. Shipping Providers

To deliver your order, we share shipping information with logistics partners and shipping carriers.

Information shared may include:

Name
Shipping address
Telephone number
Email address (where required)
Order information

This information is used solely for order fulfillment and delivery.

10. Customer Communications

If you contact us, we may retain copies of emails, contact forms, or customer support conversations to:

Respond to inquiries
Resolve disputes
Improve customer service
Maintain service records

These communications are handled in accordance with this Privacy Policy.

11. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, alteration, disclosure, or destruction.

Security measures include, where appropriate:

SSL encryption
Secure payment processing
Restricted internal access
Website security monitoring
Account authentication procedures

Although no internet transmission can be guaranteed to be completely secure, we continually work to protect customer information using commercially reasonable safeguards.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Provide customer support
Meet accounting requirements
Resolve disputes
Comply with applicable legal obligations

When information is no longer required, it is securely deleted or anonymized where appropriate.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of personal information
Object to certain processing activities
Request a copy of your information where applicable

To exercise these rights, please contact us using the information provided below.

14. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Subject to applicable legal requirements, California residents may request information regarding:

Categories of personal information collected
Categories of information disclosed
Requests for deletion
Requests for correction

We do not sell customers' personal information.

15. Children's Privacy

This website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

16. International Data Processing

Because our registered business is located in China and we provide services to customers in multiple regions, personal information may be processed in jurisdictions different from the customer's country of residence.

Regardless of processing location, we apply reasonable measures to protect personal information in accordance with this Privacy Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The revised version becomes effective immediately upon publication unless otherwise required by applicable law.

Customers are encouraged to review this page periodically.

18. Contact Us

If you have questions regarding this Privacy Policy or our handling of personal information, please contact us.

Juesi Grip