Refund policy

This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on our website. Please review the details below before requesting a return.

Return Timeframe

Returns are accepted within 30 days from the date you receive the product.
Example: “Items may be returned within 30 days from the date the goods are received.”

Requests submitted after this period may not be approved.

Return Conditions

To be eligible for a return or exchange, the item must meet the following conditions:

• The product must be in its original condition, unused or lightly used.
• All original tags and packaging must be included.
• The item must show no obvious signs of wear, damage, or improper use.

We accept returns for the following situations:

• Buyer’s remorse (change of mind),
• Non-defective products, and
• Defective or damaged products.

Non-Returnable Items

The following items are not eligible for return or refund:

• Clearance items or final sale items,
• Products marked as non-returnable at the time of purchase.

How to Return an Item

To start a return or exchange request, please follow these steps:

1. Contact our customer support team by email at service@juesgrip.com within the return period.
2. Provide your order number and a brief explanation of the return or exchange request.
3. If the return is approved, you will receive return instructions by email.

We do not provide prepaid return shipping labels.

Return Shipping Fees

• For non-defective items or buyer’s remorse, return shipping costs are paid by the customer and are charged based on the actual shipping cost.
• For defective or damaged items, return shipping fees will be covered by us after confirmation.

Original shipping fees (if any) are non-refundable unless the item is defective.

Refund Processing Time & Method

Once we receive and inspect the returned item, refunds will be processed within 1–3 business days.

• Refunds are issued to the original payment method used at checkout (such as PayPal or credit card).
• No restocking fees are charged.

Please note that it may take additional time for your bank or payment provider to reflect the refund.

Exchanges & Special Cases

We support exchanges for eligible items. Exchange requests are subject to product availability.

If a returned package is lost or severely damaged during return shipping, please contact us with relevant proof (such as carrier tracking or photos). We will review the case and work with you on a reasonable solution.

Partial returns are accepted for orders containing multiple items.

Contact Information

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: service@juesgrip.com
Phone: +1 (805) 340-3243
Business Hours: Monday – Friday, 10:00 AM – 5:00 PM (EST)