Refund policy

Last Updated: July 2026

1. Overview

At Juesi Grip, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with this Refund Policy.

This policy applies only to purchases made directly through JuesGrip.com and is intended to provide a fair and transparent return process for both customers and our business.

By placing an order on our website, you agree to the terms described in this Refund Policy.

2. Return Eligibility

Most products purchased from JuesGrip.com may be returned within 30 calendar days after delivery.

To be eligible for a return, an item should:

Be returned within 30 days of delivery.
Be in its original condition.
Show no significant signs of misuse or damage caused after delivery.
Include all original accessories, packaging, and components whenever reasonably possible.

Items returned without prior authorization may not be accepted.

3. How to Start a Return

Before returning any product, please contact our customer support team.

Email

service@juesgrip.com

Phone

+1 (805) 340-3243

Please include the following information:

Order number
Full name
Email address used for the order
Product name
Reason for the return
Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions if the return is approved.

4. Return Authorization

To help ensure that returns are processed correctly, all returns require prior authorization.

Please do not send products to any address without first receiving return instructions from our customer support team.

Unauthorized returns may:

Delay processing
Be refused by the receiving facility
Be returned to the sender

5. Customer Support Address

For approved returns, our customer support team will provide the appropriate return instructions.

Our U.S. customer support mailing address is:

Customer Support Address

2185 E South St

Long Beach, CA 90805

United States

This address is used for customer support, approved returns, and business correspondence. It should not be used as a return destination without prior authorization.

6. Return Shipping Costs

If a return is approved because:

you changed your mind,
ordered the wrong item,
or no longer need the product,

the customer is generally responsible for the return shipping cost.

If the return is approved because:

the wrong product was received,
the item arrived damaged,
or the product has a confirmed manufacturing defect,

Juesi Grip will work with the customer to provide an appropriate solution, which may include a replacement, refund, or other reasonable resolution depending on the circumstances.

7. Exchanges

We are happy to assist with exchanges when appropriate.

If you would like a different size, model, or replacement product, please contact customer support before returning the original item.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, a refund or alternative solution may be offered.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

To help us investigate the issue, please provide:

Order number
Photos of the product
Photos of the shipping package (if applicable)
A brief description of the issue

Our support team will review the information and provide an appropriate solution as quickly as reasonably possible.

9. Non-Returnable Items

The following items are generally not eligible for return unless required by applicable law:

Clearance or final sale items clearly marked as non-returnable.
Products damaged through misuse, abuse, or improper care after delivery.
Products altered or modified after delivery.
Items returned without prior authorization.
Products with missing essential components that were removed after delivery.

Nothing in this section limits any consumer rights provided by applicable law.

10. Inspection of Returned Items

After a returned product is received, our team will inspect the item to verify its condition and determine whether it meets the return requirements described in this policy.

Inspection typically includes:

Product condition
Completeness
Signs of misuse
Confirmation of the reported issue

Additional information may be requested if necessary.

11. Refund Processing

Once the returned item has been received and approved, refunds are generally processed within 5–10 business days.

The exact time required for funds to appear in your account depends on your payment provider or financial institution.

Refunds are normally issued using the original payment method whenever possible.

12. Partial Refunds

In certain situations, a partial refund may be appropriate if:

the returned item is incomplete;
the product shows excessive use beyond normal inspection;
parts or accessories are missing;
damage occurred after delivery and is not related to shipping.

Any partial refund will be evaluated on a case-by-case basis.

13. Refused or Undeliverable Packages

If a shipment is refused by the customer or returned because of an incorrect or incomplete delivery address provided during checkout, additional shipping or handling charges may be deducted from the refund where permitted by applicable law.

Customers are encouraged to verify shipping information carefully before completing an order.

14. Cancellations

Orders may be cancelled before shipment by contacting customer support as soon as possible.

If an order has already entered processing or has been shipped, cancellation may no longer be available.

In such cases, customers may request a return after receiving the order in accordance with this Refund Policy.

15. Registered Business Information

JuesGrip.com is operated by:

Legal Business Name

Jieyang Juesi E-commerce Co., Ltd.

Registered Business Address

No. 17–18, 1st Floor, Building 5, West Area, Commercial Market

Dongxiang Village

Rongdong Street

Rongcheng District

Jieyang, Guangdong

China

16. Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Juesi Grip